Refund policy

Dear valued customer,

Thank you for choosing La Salsa Loca for your culinary needs. We appreciate your trust and strive to provide you with the highest quality products. We understand that occasionally issues may arise with your order, and we are here to assist you.

Please note that due to the nature of our products being perishable food items, we have implemented a no-return policy. This policy ensures the safety and freshness of our offerings for all our customers. However, we are committed to resolving any queries or product faults that may occur.

If you have any concerns regarding your order or if you have received a faulty product, we kindly request you to get in touch with our customer support team. You can reach us via email at loslocos@lasalsaloca.co.uk or by phone at 07856608511. Our dedicated team is ready to assist you and provide a suitable solution to address any issues you may have encountered.

To help us serve you better, please provide us with detailed information about your query or product fault. This includes your order number, the specific item(s) affected, and a description of the issue you experienced. Attach any relevant photographs, if applicable, to assist our team in understanding the matter more accurately.

We value your satisfaction and will do our best to rectify the situation promptly. Your feedback is vital to us as we continuously strive to improve our products and services.

Thank you for your understanding and cooperation. We look forward to assisting you and ensuring your experience with La Salsa Loca remains positive.

Warm regards,

La Salsa Loca UK